Returns and Refund Policy

Last updated: 11 August 2026

Digital products are final sale

All products sold by Muse Content Club are digital downloads and editable Canva templates. Because access is granted instantly and files cannot be returned once they have been delivered, we do not offer refunds, returns, exchanges or cancellations on any purchase.

By completing your order you acknowledge that you are purchasing a digital product, that access is immediate, and that you are waiving any change of mind return.

This includes, but is not limited to:

• Change of mind after purchase
• Purchasing a product you did not intend to buy
• Purchasing a product you already own
• Not using the product after purchase
• Not having the skills, time or software knowledge to use the templates
• Deciding the style, colours or layout are not what you expected

Before you buy

Please read each product description in full before completing your purchase. Every listing sets out exactly what is included, the file format, the number of designs, and what you will need to access and edit them.

Please also note:

• All templates are designed for use in Canva and require a Canva account. A free account is sufficient unless the listing states that Canva Pro is required for certain elements.
• Some fonts, images, videos or graphics shown in product previews are Canva Pro assets or stock elements used for demonstration. These may appear differently on a free Canva account and can be swapped for free alternatives.
• Colours can display differently between screens and printed output.
• Product previews and mockups are provided to show design style and are not always included in the files themselves.

If you are unsure whether a product suits your needs, please contact us before purchasing. We are always happy to answer questions.

Technical issues and faulty files

While we do not issue refunds, we absolutely want you to be able to access and use what you have paid for.

If your download link does not work, your Canva template link is broken, the file is corrupted, or you have received the wrong product, please contact us within 14 days of purchase with your order number and a description of the issue. We will investigate and provide a working file, a corrected link, or a replacement product at no additional cost.

Please check your junk or spam folder first, as delivery emails occasionally land there.

Duplicate orders

If you have accidentally been charged twice for the same product in the same transaction, contact us within 14 days with your order numbers and we will review the charge.

Your rights under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our digital products come with guarantees that cannot be excluded. If a product is faulty, is significantly different from its description, or does not do what we said it would do, you may be entitled to a repair, replacement or refund.

The exclusions set out above apply to change of mind, not to your consumer guarantee rights.

Chargebacks

If you experience a problem with your order, please contact us first so we can resolve it. Initiating a chargeback without contacting us may result in your access to purchased files being revoked and your account being blocked from future purchases.

Contact us

For any questions about this policy or an issue with your order, please reach out and include your order number so we can help quickly.

Website: musecontentclub.com

We aim to respond within 2 to 3 business days.